Posts Tagged ‘Business Insights’

Driving performance through sustainability

Friday, August 26th, 2011

Sustainability is more than legal compliance or philanthropy. Enterprise sustainability is a strategic business imperative. Today, well informed consumers are interested to know about a company’s track record on actions pertaining to ethical behavior, community relations, health and safety programs, environmental protection, financial stewardship  and employee and supplier diversity. The increasing demands of consumers hold companies accountable for credibility of the programs and interactions with society.

In fact embedding effective sustainability provides numerous benefits. It creates a competitive differentiation and a positive brand image. Enhances cost efficiencies in energy, water and waste management. And it creates potential for gaining new share in growing markers.

Innovative leaders have always been in the forefront and have successfully differentiated on the basis of managing risks and establishing organizational and network alignment. Innovators have also differentiated based on incorporating sustainability benefits into customer value proposition and developing strategies for adding attributes to the brand.

Cost efficiencies have been achieved successfully by innovative leaders. Successful innovators have been able to develop appropriate metrics and scorecards in line with their business objectives and have relentlessly pursued the targets resulting in cost efficiencies. In addition, innovators excel in communication efforts. They strive to establish organization alignment as well as engage and communicate with their employees, value chain network partners and customers. They also develop and implement broad corporate level sustainability marketing and communication initiatives, communicating with and educating their stakeholders to promote their sustainability agenda.

IBM’s environmental policy objectives address topics from workplace safety, pollution prevention, energy conservation and smart buildings to product design for the environment and the application of IBM’s expertise to help address some of the world’s most pressing environmental problems. This comprehensive environmental affairs policy is supported and implemented by a global environmental management system (EMS) that governs IBM’s operations worldwide. The EMS integrates the company’s various environmental requirements, incorporating specific mechanisms for setting environmental policy, strategy and planning; implementation and operation; measuring and monitoring; and management review. Such efforts helped IBM become the first major company to obtain a single global registration to the International Organization for Standardization’s ISO 14001 in 1997.

Also committed to working with environmentally responsible suppliers, IBM introduced its supplier environmental evaluation program in 1972. In 1998, IBM explicitly encouraged suppliers to align their environmental management systems with ISO 14001 and to pursue ISO registration. And in 2004, IBM published its Supplier Conduct Principles to articulate the company’s supply chain social and environmental requirements. In 2010, IBM issued new requirements and objectives, calling for suppliers to deploy a corporate responsibility and environmental management system, measure performance and establish voluntary environmental goals, publicly disclose performance results and cascade this set of requirements to their own suppliers that perform work material to products and services supplied to IBM.

Similarly focused on promoting energy efficiency across the hundreds of facilities that support its global operations, IBM has taken a leadership role in implementing energy conservation and building management practices. For example, using a solution that integrates asset and service work-order management with energy and sustainability management analytics, IBM’s Rochester, Minnesota, campus realized an estimated 5 percent year-over-year incremental energy savings, an 8 percent annual savings from equipment operating costs (based on pilot program observations), improved asset reliability, longer asset lifespan and decreased operational costs. IBM’s proactive environmental and sustainability initiatives have served the company well; further illustrating that strong environmental leadership fosters business efficiency and effectiveness.

Some questions to be considered:

  1. Are product and service lifecycles designed for sustainability?
  2. Are your company’s processes optimized, applying lean sigma principles?
  3. Are you using advanced analytics to model energy efficiency and impact? Do you use predictive analysis for environmental impact management?
  4. Do you have “smarter buildings” for energy efficiency and “green data centers” for energy efficiency?
  5. Have you re-engineered manufacturing process and supplier compliance for water, energy and waste reduction?

References and Quotes from “Driving Performance through sustainability” Copyright IBM Corporation 2011.

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Top four CFO priorities for 2011

Thursday, March 31st, 2011

Going into 2011, I was fortunate to interact with several CFOs in the recent past. I can clearly discern the sense of excitement as 2011 promises to be a great year for business – at least for India. We now know very well that we have a domestic driven growth which can be better with the support of export let growth. CFOs have a great job ahead to ensure that not only shareholders expectations are met but critical organization initiatives are underway and there is sufficient provisions to reap in the upswing and as well as there is a fair balance between cautious optimism and business exuberance. So here is my documentation of some top CFO concerns based on my best understanding:

1. Regulatory, Policy and Corporate Governance

2011 is an interesting year as we will see roll out of the International Financial Reporting Standards (IFRS). While this will be a phased rollout over the next 4 years, the large organizations have a mandate to ensure start of this standard. While almost all large organizations are very confident, it is something like going into a world cup cricket match  -  one is very well prepared but it is still a match out there. There could be some initial hiccups but things should straighten out from the second half of this year.

GST rollout has been postponed for next year, but am sure this will gather a lot of steam towards the end of this year. This will have a lot of implications on how supply chain will pan out and if the supply chain gets a good boost, I can safely conclude that this was one of the best policy initiative in India. However, implementation of any new policy does have a few roadblocks initially and I would be happy to see that this fits in well – sooner the better.

Corporate Governance – as CFOs and custodians of the best financial practices we take pride in not only following the Government norms but instill a great deal of value and ethics in the business. But pure wish and determination is not sufficient – it needs to be implemented through rigorous organization policy and processes. It needs a lot of effort on creating an awareness and education and training to ensure that upkeep of corporate governance starts from individual efforts.

2.  Risk Management

This is not only limited to financial risks but also about business risks. How do we ensure new projects are identified and executed with lower risk ?  What are the critical risks in certain mergers and acquisition? How well are the business continuity plans for the organization tuned for year 2011? The answers are not simple and even constructing a response is not fraught with risk elements. With economy showing up – one thing I am certain about is that there will be more elements of risks involved. But are we asking the right questions now?

3.  Business Insights

This is perhaps going to be the topmost worry for the CFOs this year. While every organization has processes for creating business insights – but the question we need to ask now is how accurate and efficient are these insights. Are these insights coming directly from the market with the least distortions? What are the levels and rigours of analytics in place to derive the insights? Again the answers are not simple. This is such an important issue that we need to delve deep into our financial structure and ask – Are my data reliable? Are my current processes reliable? Do we have the right skills? If not what are the skill gaps? How reliable and efficient is my technology? What are the levels of insights that can be built? Do these insights conform to the general business environment? Perhaps this is the right time to rejig and ensure that better quality decisions are possible in this interesting year.

4. Skills

Finance organizations in India are today many times mature than it was about a decade ago. Finance organizations today focus more on training and development of individuals on financial decision making and create leadership within organizations. Day-to-day and repetitive processes are either being fully automated or are being outsourced. While some of my CFO colleagues may disagree, I see more opportunities coming up for CFOs to focus on planning and progression activities rather than hands on execution. This environment is presenting opportunities for newer ways of looking at the finance organization and hence appropriate training and skilling of individuals as tomorrow’s finance leaders.

I would be keen to seek your views and comments on this.

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Transforming while Performing

Thursday, March 24th, 2011

Recently, I had the honour to address a very elite group of CFOs and business leaders from Kolkata on a CII platform. The backdrop of discussion was “Transforming while Performing”. I was really impressed with my co-speakers and panelists and am taking this opportunity to share some interesting thoughts that emerged in the discussions.

I was very impressed with Mr. MR Nayak, Executive Director, Allahabad Bank who during his keynote address emphasized the need for technology capabilities and global integration as the topmost priorities for a continual transformation in current times. While India may take a consolation compared to other economies on stability, we still have a long way to go to prove that our priorities are in the right direction. He highlighted the need for leadership priorities to demonstrate sense of urgency, communicating the change vision, top down and facilitating to remove obstacles for growth. Efficient product pricing and strategy, identifying and encouraging winning teams, consolidating gains, efficient risk management and encouraging new and vibrant culture in today’s organizations were some of the necessary steps in the transformation journey.

My esteemed co-speakers were chiefs of finance from Exide, British Oxygen, Mitsubishi Chemicals, Peerless and Haldia Petrochemicals who reiterated the importance of risk management, operational efficiency, precision and business insights and becoming a value integrator in the organization. As rightly articulated by the esteemed panelists, the current role of the CFOs was also critical in the transformation journey.

Highlights of what I shared with my learned peers were that new business models and new competitors are executing business disruption. And this trend will keep on increasing. Some key questions are a.  How well do we know our customers and market? b. How efficiently and in least possible time can we go to market with our offerings and services? c. How do we ensure that our clients are able to provide the best to their clients?  d. How do we embody creative leadership within organization?  To answer these questions we need hard data and facts to support action. We are seeing an explosion of data of all sorts – in various media and in various forms – some data are useful, some are not and some are redundant. It is the ability to collect, process and utilize the relevant information in the best possible way, in the least possible time, is what is all about being truly interconnected, instrumented and intelligent. So the transformation journey is about enhancing these factors on a continual basis which hinges on effectively integrating organization strategy, performance and technology.  Leadership building within the organization is another equally important criteria in the transformation journey. Innovation is perhaps the single most important criteria to create leaders and be ahead of competition.

I received very positive feedback on the need to have more such get-togethers discuss and debate key challenges that we have in hand and find solutions.

I am keen to seek your valuable views and comments.

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